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SAP C_OCM_2503인증시험덤프, C_OCM_2503최신인증시험기출문제
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SAP C_OCM_2503 시험요강:
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C_OCM_2503최신 인증시험 기출문제 & C_OCM_2503최신 덤프데모
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최신 SAP Certified Associate C_OCM_2503 무료샘플문제 (Q76-Q81):
질문 # 76
What are typical topics covered by a change story for a cloud implementation? Note: There are 3 correct answers to this question.
- A. Training and enablement offerings
- B. Non-targets
- C. Key facts and figures
- D. Risks and issues
- E. Benefits and investments
정답:C,D,E
질문 # 77
During a change network kick-off meeting, a change agent openly reports that he has beennominated by his manager against his will. How should the change manager react in this situation?
- A. Clarify the issue with him bilaterally after the change network meeting
- B. Request the change agent to leave the kick-off meeting
- C. Try to convince the change agent to take over the role anyway
- D. Ask the change agent to find a substitute within his unit
정답:A
설명:
A reluctant change agent at a kick-off meeting poses a challenge, and the change manager must respond constructively. Option B is correct because a bilateral discussion post-meeting-e.g., asking "What's your concern?"-allows the change manager to understand the reluctance (e.g., workload, disinterest) privately, avoiding public confrontation and tailoring a solution (e.g., support, reassignment). This respects the agent's feelings while maintaining network morale.
Option A is incorrect-asking for a substitute shifts responsibility to the agent, potentially alienating him and disrupting the meeting. Option C is incorrect; convincing him on the spot risks resistance or resentment, undermining his effectiveness. Option D is incorrect-ejecting him is harsh, damages trust, and weakens the network's start. SAP OCM favors discreet, empathetic handling of such issues.
"Address a reluctant change agent's concerns bilaterally after the meeting to resolve issues constructively and preserve network cohesion" (SAP Activate, Change Network Management).
질문 # 78
How is the cooperation between project management and change management during a cloud implementation organized?
- A. Project management focuses on the organizational level, change management on the individual and group level.
- B. Project management focuses on the hard factors, change management on the soft factors.
- C. Project management focuses on the objectives of the project, change management on the vision of the project.
- D. Project management focuses on the project tasks, change management on the cooperation within the project team.
정답:B
설명:
In SAP Activate, project management (PM) and change management (CM) have distinct roles. Option D is correct-PM handles "hard factors" (e.g., timelines, budgets), while CM addresses "soft factors" (e.g., people, adoption). Option A is incorrect-CM doesn't manage team cooperation. Option B is misleading; both levels overlap. Option C is incorrect-PM and CM share objectives and vision. This division ensures technical and human aspects are covered.
"Project management drives hard factors like schedule and scope, while change management focuses on soft factors like adoption and resistance" (SAP Activate, PM and CM Collaboration).
질문 # 79
The results of a business readiness test reveal relatively low ratings across all survey topics for one business unit compared to other units. What is the recommended next step for the change manager to mitigate the risk of low readiness for this unit?
- A. Schedule a short workshop with project management to develop mitigation activities to improve the business readiness for this unit.
- B. Organize a workshop with project management, local management, and assigned change agents to discuss results and better understand the specific needs.
- C. Arrange a meeting with the project sponsor, local management, and selected users to discuss the results and develop mitigation activities.
- D. Set up a call with the assigned change agents to discuss the results and develop mitigation activities to enhance the business readiness.
정답:B
질문 # 80
Why is it recommended to prepare an interview guide for conducting change assessment interviews? Note:
There are 3 correct answers to this question.
- A. It serves as a cheat sheet in case the interviewer needs help
- B. It ensures that only the listed questions are asked during the interview
- C. It helps to focus on the relevant key topics
- D. It allows for efficient data collection by focusing on quantitative information
- E. It provides the structure for the interviews
정답:A,C,E
설명:
In SAP OCM, a change assessment (often in the Prepare phase) evaluates readiness, and interviews are a key method. An interview guide enhances their effectiveness. Option C is correct because it provides structure- organizing questions into sections (e.g., culture, capabilities, attitudes) ensures a logical flow, preventing chaotic or off-topic discussions. For example, a guide might start with "How open is your team to change?" before delving into specifics, keeping the interview coherent. Option D is correct as it focuses on key topics (e.
g., resistance risks, resource readiness), ensuring critical data isn't missed amidst casual conversation. This focus aligns questions with assessment goals, like identifying adoption barriers. Option E is correct because it acts as a cheat sheet-interviewers can refer to it if they lose track, maintaining professionalism and coverage, especially under pressure or with resistant interviewees.
Option A is incorrect-interviews prioritize qualitative insights (e.g., opinions, concerns) over quantitative data (e.g., scores), which surveys handle better; efficiency isn't the guide's primary aim. Option B is incorrect; it's too rigid-interviewers should adapt to responses, not stick strictly to listed questions, as flexibility uncovers deeper insights. SAP OCM emphasizes structured yet adaptable interview guides to maximize value.
"An interview guide provides structure, focuses on key topics, and serves as a reference, ensuring change assessment interviews yield comprehensive and relevant insights" (SAP OCM Framework,Change Assessment Interview Guidelines).
질문 # 81
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